Leaks Show That Meta’s New AI Agent Relied on Real People to Make Calls
Meta’s Muse AI outbound-calling beta for business reservations and appointments routed tasks to “Muse human agent calls” in a call-center setting without disclosing the human handoff in advance, and Reuters reports Meta temporarily suspended the feature after a vice president said it “was a miss.”
Sep 26, 2026 ·
CNET


















